Frequently Asked Questions

Our advanced DDoS protection system defends against all major attack types including volumetric attacks (UDP floods, ICMP floods), protocol attacks (SYN floods, fragmented packet attacks), and application layer attacks (HTTP floods, Slowloris). We use machine learning algorithms to detect and mitigate attacks in real-time, typically within 10-15 seconds of detection.

Our threat detection system operates in real-time with an average response time of under 10 seconds. We use AI-powered behavioral analysis, signature-based detection, and anomaly detection to identify threats. Automated mitigation begins immediately, while our security operations center (SOC) provides 24/7 monitoring and manual intervention when needed.

Yes, we provide comprehensive compliance support for major regulations including GDPR, HIPAA, PCI DSS, SOX, and SOC 2. Our security framework includes data encryption, access controls, audit logging, and regular compliance assessments. We also provide detailed documentation and reports to help you maintain compliance.

We implement military-grade encryption using AES-256 for data at rest and TLS 1.3 for data in transit. All cryptographic keys are managed through hardware security modules (HSMs) and rotated regularly. We also support custom encryption requirements and can implement additional security layers based on your specific needs.

Absolutely. Our security platform features extensive API integrations and supports major SIEM systems, security orchestration platforms, and existing firewalls. We can seamlessly integrate with solutions from vendors like Splunk, IBM QRadar, Palo Alto Networks, and Cisco, maintaining your current security workflows while enhancing protection.

Our incident response follows a structured 5-phase approach: Preparation, Detection & Analysis, Containment & Eradication, Recovery, and Post-Incident Review. We have dedicated incident response teams available 24/7, with escalation procedures and guaranteed response times based on severity levels (Critical: 15 minutes, High: 1 hour, Medium: 4 hours).

We employ multiple defense layers including virtual patching, behavioral analysis, and threat intelligence feeds to protect against zero-day attacks. Our security research team actively monitors vulnerability databases and collaborates with security vendors to implement protective measures before patches are available. We also maintain an emergency response protocol for critical zero-day threats.

Our security team holds industry-leading certifications including CISSP, CISM, CEH, OSCP, GCIH, and SANS certifications. We invest in continuous training and maintain partnerships with security vendors for advanced certifications. All team members undergo annual security training and participate in red team exercises to stay current with evolving threats.

Yes, we provide comprehensive penetration testing services including network penetration testing, web application testing, wireless security assessments, and social engineering tests. Our certified ethical hackers follow industry standards (OWASP, NIST) and provide detailed reports with remediation recommendations. We offer both scheduled assessments and continuous security validation.

Our insider threat protection includes user behavior analytics (UBA), privileged access management (PAM), data loss prevention (DLP), and comprehensive audit logging. We monitor for anomalous behavior patterns, implement least-privilege access controls, and use machine learning to detect potential insider threats. Regular access reviews and security awareness training are also part of our comprehensive approach.

We offer comprehensive backup and disaster recovery solutions with multiple options: real-time replication, scheduled backups, and point-in-time recovery. Our disaster recovery plans include RTO (Recovery Time Objective) of 4 hours and RPO (Recovery Point Objective) of 15 minutes. We maintain geographically distributed backup sites and conduct regular disaster recovery testing.

We implement zero-trust network access (ZTNA) with multi-factor authentication, VPN solutions, secure remote desktop protocols, and endpoint security management. All remote connections are encrypted and monitored. We also provide secure browser isolation and virtual desktop infrastructure (VDI) options for high-security environments.

We aggregate threat intelligence from multiple premium sources including commercial feeds, open source intelligence (OSINT), dark web monitoring, government agencies, and industry sharing groups. Our threat intelligence platform correlates indicators of compromise (IOCs) and provides actionable intelligence to enhance our detection and prevention capabilities.

Yes, we offer comprehensive security awareness training programs including phishing simulation, security best practices workshops, incident response training, and role-specific security training. Our programs are customizable and include metrics tracking, progress reporting, and regular updates to address emerging threats and compliance requirements.

Our IoT security framework includes device discovery and inventory, network segmentation, behavioral monitoring, and firmware management. We implement micro-segmentation to isolate IoT devices, monitor for anomalous behavior, and provide automated patch management. We also offer IoT-specific threat detection and response capabilities.

We provide comprehensive traffic analytics including real-time traffic monitoring, user behavior analysis, performance metrics, geographic traffic distribution, device and browser analytics, conversion tracking, and security event analysis. Our platform processes billions of requests daily and provides actionable insights through customizable dashboards and automated reports.

Our analytics platform provides near real-time data with updates every 30-60 seconds for most metrics. Critical security and performance alerts are delivered in real-time (under 10 seconds). Historical data aggregation occurs every 5 minutes for detailed analysis, while summary reports are generated hourly and daily for trend analysis.

Yes, we offer seamless integration with major analytics platforms including Google Analytics, Adobe Analytics, Mixpanel, and custom business intelligence tools. Our API allows for data synchronization, custom metric sharing, and enhanced reporting capabilities. We can also provide unified dashboards that combine our traffic data with your existing analytics.

We track comprehensive performance metrics including page load times, time to first byte (TTFB), largest contentful paint (LCP), first input delay (FID), cumulative layout shift (CLS), server response times, bandwidth utilization, error rates, and availability metrics. All metrics are measured from multiple global locations for accurate performance assessment.

Our analytics platform is fully GDPR compliant with built-in privacy controls including data anonymization, consent management, data retention policies, and right to deletion capabilities. We use privacy-first analytics methods, offer cookieless tracking options, and provide transparent data processing documentation to ensure compliance with international privacy regulations.

Absolutely. We offer fully customizable dashboards with drag-and-drop widgets, custom KPI tracking, role-based access controls, and white-label options. You can create department-specific views, executive summaries, and operational dashboards. We also provide API access for building custom integrations and embedded analytics in your applications.

Our machine learning platform provides predictive analytics for traffic forecasting, performance trend analysis, capacity planning, anomaly prediction, and user behavior modeling. We use advanced algorithms to predict traffic spikes, identify potential performance issues, and recommend optimization strategies. Predictions are typically accurate within 95% confidence intervals.

We employ sophisticated bot detection algorithms that analyze user agent patterns, behavioral signatures, IP reputation, and interaction patterns to identify and filter bot traffic. Our system distinguishes between good bots (search engines, monitoring tools) and bad bots (scrapers, attackers), providing clean analytics data and separate bot traffic reports.

We provide comprehensive data export options including CSV, JSON, XML formats, scheduled automated exports, and a robust RESTful API with rate limiting and authentication. Our API supports real-time data streaming, historical data queries, and custom metric definitions. We also offer webhook notifications for specific events and threshold breaches.

We implement multiple data validation layers including cross-referencing with multiple data sources, statistical anomaly detection, data quality monitoring, and regular audits. Our platform uses redundant data collection methods and maintains data integrity through checksums and validation algorithms. Any discrepancies are automatically flagged and investigated.

Yes, we maintain industry-specific performance benchmarks across sectors including e-commerce, media, finance, healthcare, and SaaS. Our benchmarking service compares your metrics against industry averages and top performers, providing context for your performance data and recommendations for improvement based on industry best practices.

Our alerting system supports multiple notification channels including email, SMS, Slack, Microsoft Teams, PagerDuty, and webhook integrations. You can configure custom alert thresholds, escalation procedures, and notification schedules. We offer intelligent alerting with machine learning-based threshold adjustment to reduce false positives while ensuring critical issues are never missed.

Our platform supports unlimited sites and domains with cross-domain tracking, unified reporting, and hierarchical organization. You can analyze traffic across multiple properties, track user journeys between domains, and create consolidated reports. We provide role-based access controls to ensure teams only see relevant data while maintaining global visibility for management.

Our mobile analytics include app performance monitoring, user engagement tracking, crash reporting, session analysis, and conversion funnel analysis. We support both native mobile apps and progressive web apps (PWAs) with SDKs for iOS, Android, and cross-platform frameworks. Real user monitoring provides insights into mobile-specific performance challenges.

We provide conversion optimization insights through funnel analysis, A/B testing recommendations, user journey mapping, and performance correlation analysis. Our platform identifies bottlenecks, suggests optimization opportunities, and tracks the impact of changes. We also offer consulting services to help interpret data and implement optimization strategies.

We offer comprehensive proxy solutions including reverse proxies, forward proxies, transparent proxies, SSL/TLS termination proxies, load balancing proxies, and API gateways. Our solutions support HTTP/HTTPS, WebSocket, gRPC, and custom protocols. We provide both shared and dedicated proxy infrastructure tailored to your specific requirements.

Our global network spans over 180 locations across 80+ countries with strategic points of presence (PoPs) in major cities worldwide. We maintain Tier-1 data centers with 99.99% uptime SLA, redundant connectivity, and automatic failover capabilities. Our network is continuously expanding to ensure optimal performance and low latency for users globally.

We support multiple load balancing algorithms including round-robin, least connections, weighted round-robin, IP hash, geographic routing, health-based routing, and custom algorithms. Our intelligent load balancing uses real-time performance metrics, server health checks, and predictive analytics to optimize traffic distribution and ensure optimal user experience.

Our infrastructure features N+1 redundancy at every level including multiple network carriers, redundant power systems, distributed data centers, and automatic failover mechanisms. We maintain 99.99% uptime SLA with rapid detection and automatic recovery from failures. Our anycast network ensures traffic is always routed to the nearest available server.

We support TLS 1.2 and 1.3, free Let's Encrypt certificates, custom SSL certificates, wildcard certificates, extended validation (EV) certificates, and automated certificate management. Our platform handles SSL termination, HSTS headers, perfect forward secrecy, and HTTP/2 optimization. We also provide SSL health monitoring and expiration alerts.

Yes, our infrastructure is designed for elastic scaling with automatic capacity adjustment based on traffic patterns. We can handle sudden traffic spikes of 10x normal load with minimal latency impact. Our auto-scaling triggers are customizable and can scale based on requests per second, response times, error rates, or custom metrics.

Our advanced caching system includes intelligent edge caching, dynamic content caching, API response caching, and image optimization. We support cache purging, cache warming, custom cache rules, and real-time cache performance analytics. Our global cache network reduces origin server load and improves response times by up to 85%.

Our proxies provide full WebSocket support with session affinity, connection pooling, and automatic reconnection handling. We support real-time applications including gaming, chat systems, live streaming, and IoT communications. Our infrastructure maintains persistent connections and provides low-latency routing for time-sensitive applications.

Our API gateway includes rate limiting, authentication and authorization, request/response transformation, API versioning, monitoring and analytics, documentation generation, and developer portal. We support REST, GraphQL, and gRPC APIs with comprehensive security policies, quota management, and detailed usage analytics.

Yes, we offer dedicated IP addresses, custom routing policies, and private network configurations. You can have dedicated IPs in specific geographic locations, custom BGP announcements, and isolated network segments. We also provide advanced routing based on geolocation, device type, user agent, or custom headers.

We provide comprehensive monitoring including real-time performance metrics, detailed access logs, error tracking, health checks, and custom alerts. Our logging system captures request/response details, performance metrics, and security events. You can export logs to external systems and create custom dashboards for operational visibility.

Our optimization engine automatically detects content types and applies appropriate optimizations including image compression and format conversion, minification of CSS/JavaScript, gzip compression, HTTP/2 server push, and adaptive streaming for video content. We also provide real-time optimization based on user device and network conditions.

We offer flexible bandwidth options from gigabit to multi-terabit capacity with global coverage. Our pricing is transparent with options for unlimited bandwidth, usage-based billing, or committed bandwidth contracts. We provide detailed bandwidth monitoring and can accommodate massive traffic volumes with advance planning.

Yes, we integrate seamlessly with major CDN providers (Cloudflare, Fastly, Amazon CloudFront) and cloud platforms (AWS, Azure, Google Cloud). Our multi-CDN strategy provides optimal performance and redundancy. We can also act as an origin shield or complement existing CDN configurations for enhanced performance.

Our proxies include comprehensive security features such as DDoS protection, Web Application Firewall (WAF), rate limiting, IP blocking, bot protection, SSL/TLS encryption, and advanced threat detection. We provide real-time security monitoring, automated threat response, and detailed security analytics to protect your infrastructure and users.

We support all major cloud platforms including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), IBM Cloud, Oracle Cloud, and Alibaba Cloud. Our platform provides native integrations, unified management interfaces, and multi-cloud orchestration capabilities to help you avoid vendor lock-in and optimize costs across providers.

Our multi-cloud management platform provides unified orchestration, automated workload distribution, cross-cloud networking, and centralized monitoring. We help you implement disaster recovery across clouds, optimize costs by choosing the best provider for each workload, and maintain consistent security and compliance policies across all platforms.

We offer comprehensive Kubernetes support including managed clusters, auto-scaling, service mesh integration, CI/CD pipelines, and monitoring. Our platform supports Docker containers, Kubernetes orchestration, Helm charts, and integrates with managed Kubernetes services like EKS, AKS, and GKE. We also provide container security scanning and compliance monitoring.

Our cloud security framework includes identity and access management (IAM), encryption key management, network security, compliance monitoring, and security posture assessment. We implement zero-trust architectures, continuous compliance scanning, and automated remediation. Our platform supports major compliance frameworks including SOC 2, PCI DSS, HIPAA, and GDPR.

We provide end-to-end cloud migration services including assessment and planning, application modernization, data migration, infrastructure setup, and post-migration optimization. Our migration approach includes lift-and-shift, re-platforming, and cloud-native transformations. We ensure minimal downtime and provide ongoing support throughout the migration process.

Our cost optimization platform provides real-time cost monitoring, rightsizing recommendations, reserved instance management, and automated resource scaling. We analyze usage patterns, identify waste, and implement cost-saving strategies. Our platform can reduce cloud costs by 30-50% through intelligent resource management and optimization algorithms.

We offer comprehensive disaster recovery solutions with automated backup scheduling, cross-region replication, point-in-time recovery, and rapid failover capabilities. Our solutions include RTO objectives of 4 hours or less and RPO of 15 minutes. We provide testing and validation of disaster recovery procedures with detailed recovery documentation.

Our DevOps platform integrates with popular tools including Jenkins, GitLab CI, GitHub Actions, Azure DevOps, and more. We provide automated deployment pipelines, infrastructure as code (IaC), configuration management, and monitoring integration. Our platform supports blue-green deployments, canary releases, and rollback capabilities for safe and efficient deployments.

We integrate with comprehensive monitoring tools including Prometheus, Grafana, DataDog, New Relic, Splunk, and cloud-native monitoring services. Our platform provides distributed tracing, metrics collection, log aggregation, and alerting. We offer unified dashboards and can correlate data across multiple monitoring platforms for complete observability.

We provide comprehensive serverless support including AWS Lambda, Azure Functions, Google Cloud Functions, and custom serverless platforms. Our services include serverless architecture design, function deployment automation, event-driven integration, and serverless monitoring. We help optimize function performance and manage serverless security and compliance.

We support all major cloud databases including Amazon RDS, Azure SQL Database, Google Cloud SQL, and NoSQL solutions like DynamoDB, Cosmos DB, and Firestore. Our platform provides database optimization, automated backups, performance monitoring, and migration services. We also support hybrid storage architectures and data lake implementations.

Our hybrid cloud solutions provide secure connectivity between on-premises and cloud environments through VPN, dedicated connections, and SD-WAN technologies. We offer workload portability, unified management, and consistent security policies across hybrid environments. Our platform supports gradual cloud adoption and legacy system integration.

We offer comprehensive API management including API gateways, rate limiting, authentication, documentation, and analytics. Our microservices platform supports service discovery, load balancing, circuit breakers, and distributed tracing. We provide tools for API versioning, testing, and monitoring to ensure reliable microservices architectures.

We support major IaC tools including Terraform, AWS CloudFormation, Azure Resource Manager, and Google Cloud Deployment Manager. Our platform provides template libraries, version control integration, automated testing, and drift detection. We help implement GitOps workflows and maintain infrastructure consistency across environments.

We offer comprehensive training programs including cloud fundamentals, architecture design, security best practices, and hands-on workshops. Our support includes 24/7 technical assistance, dedicated solution architects, regular health checks, and optimization reviews. We provide customized training based on your team's experience level and specific technology needs.